FAQs

Frequently Asked Questions (FAQs)

1. Ordering & Payments
What currency are your prices in?
All prices listed on our website are in US Dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment gateways.

Can I change or cancel my order?
We aim to process orders fast! If you need to make a change, please email [email protected] within 1 hour of placing your order. Once the order has been processed by our warehouse, we cannot make further changes.

2. Shipping & Delivery
Do you ship worldwide?
Yes! We offer worldwide shipping to ensure everyone can enjoy the comfort of Havaianas, no matter where they are on the map.

How long will it take to receive my order?

Processing: 1–3 business days.

Shipping: Delivery times vary by destination, typically ranging from 7–15 business days for international orders.

How can I track my package?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey.

3. Sizing & Fit
How do I know my size?
Havaianas usually feature dual-sizing (e.g., 37/38). We recommend referring to our Size Guide found on the product pages to compare Brazilian, US, and EU sizes.

What if I am between sizes?
If you are between sizes, we generally recommend sizing up for a more comfortable fit.

4. Returns & Exchanges
What is your return policy?
We want you to love your pair! If you aren’t satisfied, you can return your unworn items in their original packaging within 30 days of delivery.

How do I start a return?
Please contact our support team at [email protected] with your order number and the reason for the return. We will provide you with the necessary instructions.

5. Product Care
How do I clean my Havaianas?
To keep them looking fresh, hand wash them with mild soap and water using a soft sponge. Avoid using bleach and do not put them in the washing machine or dryer.

Are they heat resistant?
While our high-quality rubber is durable, we recommend not leaving them in direct, intense sunlight for extended periods (like on a car dashboard) to prevent warping.

Still have questions?
We’re here to help!
Website: https://www.haviaianas.it.com
Email: [email protected]